We are grateful to our Agency Partners who are working hard to address needs during the COVID-19 pandemic. MANNA FoodBank is leveraging every resource to get food into the hands of our Partner Agencies and the communities they serve.

We ask that you remain in constant contact with our team regarding any changes to your operations. MANNA FoodBank is tracking changes to Agency Partner hours and operations to share with the public and other community resources like 211.

Please review the below linked PDF spreadsheet (WNC FOOD PARTNERS) to confirm your hours and distribution are up to date. Reach out to the Agency Relations Team with updates and include the following:

1. Have you changed your distribution dates or hours of distribution?
2. Will you be shifting to a different style of food distribution? (Example: Drive through
or pre-boxed food)
3. Do you need volunteers from the community?


MANNA Zone Coordinator Information:
Amy Sims, Western Zone Outreach Coordinator – 828-399-1147,
Kaitlyn Smith, Eastern Zone Outreach Coordinator – 434-806-9965,
Leah Cormier, Buncombe County Outreach Coordinator– 828-774-5915,
Chris Rainwater, Agency Relations Coordinator – 828-299-3663 x1272,

*If you are unsure who your Zone Coordinator is, please reach out to Chris Rainwater.


MANNA Policy Updates

Effective immediately: MANNA has made it our policy to require masks when
interacting with our team:

• Partner agencies are required to wear masks anytime they are onsite at MANNA or interacting with MANNA staff and volunteers in any capacity.
o Masks are required when picking up from MANNA, including in MANNA’s parking lot.
o Masks are required during mobile deliveries, including MANNA Express.
• Due to the current statewide ordinance, all staff and volunteers at partner agencies are required to wear masks during food distributions, when serving meals, and at all times when interacting with the public.
• In addition, we require the proper social distancing of 6 feet. Social distancing, washing hands, and wearing masks are the only known ways to prevent the spread of COVID-19.

If a partner agency refuses to wear a mask, a MANNA representative will need to
leave the food in your parking lot for contactless delivery. If your parking lot is not
conducive for food delivery (gravel or unsanitary), we will not be able to make the
delivery until agency representatives agree to wear masks.

Our mask pickup and delivery requirement is not dependent on the Governor’s current
mask ordinance, it will remain in effect until cases trend downwards and our MANNA
leadership team votes to amend the policy.

MANNA Operations Updates

As of now, all deliveries will remain as scheduled. We are unable to accommodate additional deliveries outside an agency’s standard delivery date and time.

We have shifted shifting all agency shopping from the sales floor to our online ordering system, as of March 23rd, 2020. This means that you will be able to pick up orders placed online that you normally would have shopped for in person. The produce and bread items you normally pick up on the sales floor will be available via the online ordering system.

Online orders will be available for pick up on your usual assigned day and time at our distribution warehouse. This is the building in the same lot, right beside your usual pick up location, at 623 Swannanoa River Road.

When arriving check in with staff just inside the door of the distribution warehouse and then wait in your vehicle for your order to be brought to your vehicle by MANNA staff.

• Do not arrive more than 5 minutes prior to your scheduled pick up time. This will keep the number of vehicles down to a minimum.
• Only bring the people and vehicles that you need to pick-up.
• Please check in at 623 or 627. Once you have told us you are here, please wait in or right outside of your vehicles for us to come out with your order. If it has been 15 minutes since you checked in, please feel free to come in and notify our staff.
• Please do not stand out in the middle of the traffic areas as you wait on your order.
• If you must walk between buildings for any reason, watch all traffic and be very aware of your surroundings.
• Do not stop in the middle of traffic flow areas to load your vehicle, we will ask you to move.
• Do not pull into a dock space until you are told to do so if driving box trucks.

Your bread, produce, and perishables will then be pick up in your usual location. Let MANNA staff know that you have arrived in the waiting room and then return to your vehicle to wait for MANNA staff to bring your order out to your vehicle.

If our online ordering system is new to you or if you need a refresher please reference this video guide that we have created to assist you.

If you need further assistance with our ordering system or with your user name and password please reach out to Chris Rainwater, our Agency Relations Coordinator, with the above contact information and he will be happy to assist you with any issues you may be having.

As always, if you have questions or concerns regarding this change or any other changes please contact us.

MANNA FoodBank & Feeding America Food Distribution Best Practices

1) Sanitation:

  • Be vigilant about sanitizing surfacing and hand washing.
  • Ensure that volunteers and staff with symptoms stay home.
  • Increase the intensity and frequency of your cleaning schedule and use disinfectants on surfaces including door handles, railings, and counters. The use of a bleach solution has been shown to be effective against COVID-19 pathogens.

2) Stay open for food distribution if possible, moving to the following models where you can:

  • Host “drive-through” mobile pantries where clients drive a vehicle through a distribution line. Consult local law enforcement to ensure proper traffic control is available.
  • Shift to “to-go meals” for meal sites
  • Schedule appointments to limit the number of people congregating at a pantry site at one time. This may require cell phone numbers or emails information from clients. The following free tools are not customized for operations – however, they may prove helpful:
    • – Free scheduling site
    • – Free text or email system for teachers. Set up a “classroom” per time slot or per distribution.
  • Suspend operations from client choice to food box distribution

3) Relax TEFAP and other intake paperwork to limit person-to-person interaction.

4) Protect Volunteers and Staff







Review All COVID-19 Partner email communications

March 12, 2020 – Initial COVID-19 Response to Partner Agencies

March 16, 2020 – Closing MANNA Shopping Floor, All Orders Moved Online

March 18, 2020 – Contact-free Distribution Practices

March 20, 2020 – Funding Opportunities for Emergency Resources

March 23, 2020 – Operations Updates, Ordering and Delivery Changes and Answers

March 25, 2020 – CEO Message to Partner Agencies

March 31, 2020 – Product and Item Code Changes

April 3, 2020 – FEMA Public Assistance Program Information & Funding Resources

April 7, 2020 – Low Contact Food Distribution and Food Lion Funding

April 10, 2020 – Stress Management Resources and Facial Covering Required for Order Pickup

April 23, 2020 – Announcing COVID-19 Relief Funding for our Partner Agency Network

May 13, 2020 – Changes to Produce Ordering, Disposable Masks Available

May 21, 2020 – Operations Updates, Pick up Changes, Shared Maintenance Fee Credits

May 29, 2020 – Operations Updates, Using Shared Maintenance Fee Credits

June 11, 2020 – Important Message on Personal Protective Equipment (PPE)

June 18, 2020 – COVID-19 Agency Survey Results, Buncombe County Mask Policy

June 25,2020 – MANNA Policy Update, Masks Requirements

For additional updates, please sign up for MANNA’s COVID-19 Daily Updates email.



Join our Partner Agency text alert system to receive communications right to your smart phone: Text APPLE to 828-348-5883